Live Arrival Guarantee
In the extremely rare event that our Zoas/Corals are dead on arrival, we will offer a refund or a replacement of the affected items (excluding postage costs) providing the following criteria has been adhered to:
- Items must be accepted and signed for on the agreed first delivery attempt
- Photographic evidence to be provided within 2 hours of the item being signed for, showing the affected item in its original/unopened packaging.
Once the items are placed in your tank, responsibility is transferred to you and we can no longer be held responsible for any losses from that point on.
View the video above from one of our happy customers.